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Building Customer Trust with Email From Your Domain

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You’ve certainly gone to a web page’s Contact Us section and noticed that salespeople or employees have email accounts having their usernames + gmail.com many times. The ordinary individual will question if that’s their actual personal email account, regardless if it isn’t the most crucial measure of a company’s quality. Companies with foresight will see the value of having something more professional.

Why not take advantage of your hosting account’s free domain email, for example? Using email addresses such as username@yourdomainname.com will compared to utilizing a personal email address appear significantly more professional. The bottom line is that if you’ve paid for a domain, you should at the very least purchase it from a domain registrar that provides email forwarding for their accounts. You can also use the cpanel given by your hosting company to create a domain email address; they’ll also give you at least one free email address.

The Issue with Leaning on Others’ Platforms

The massive six-hour outage of all Facebook-based programs, which occurred at the beginning of October 2021, can be claimed to have had both major and secondary impacts. While the primary ones were expressed in concrete figures in the form of direct financial damage to the company and its customers, indirect ones were more difficult to quantify. One of them was that, with the demise of the Facebook platform, the whole business, marketing, and sales platform of those tiny and micro-businesses that rely on it as their sole (or dominating) digital business-sales area also descended.

This incident posed another question to the business community: can business owners equally be overwhelmed by the strategic decision to entrust their correspondences by e-mail to platforms that aren’t under their control?

The Domain Name Also Determines the E-mail Address

One of the major steps toward developing a modern brand and digital presence, in general, has already been mentioned: selecting the right domain extension and domain name. A well-designed and well-located corporate website is a critical component of modern business from which everything begins and over which its owner has complete and irrefutable authority. Trust is an asset that’s exceedingly uncommon and sought after in the online environment, and a well-designed and realized web presence generates trust and improves the relationship between the site owner (and the brand behind it) and its users.

The online identity of the company is embodied in the name of the Internet domain, which defines not only the address of the website but also the e-mail address. While the link between the domain name and the website’s web address is more well-known and discussed, e-mail is usually considered only when something goes wrong, which is a big mistake, given the importance of this service in digital business.

Reliable Service for Modern Business

Although it’s a technology that’s decades old, e-mail hasn’t lost its significance over time. On the contrary, it’s a cheap, fast, efficient, accessible, and widely used medium that, among other things, acquires new customers and users, informs the community about information relevant to the brand (mailing lists), and is a means of converting potential customers into concrete ones.

Giving up email as a marketing and sales channel, therefore, would by no means be a wise move. However, you should pay attention to the basic rules of its proper use, of which the most important is to avoid using all domain names that aren’t under your control and which can cause mistrust of recipients and other problems related to the security and integrity of message content.

We now delve deeper into the allegations made at the start of the article: one example is the usage of e-mail addresses obtained from one of the free/public, generic services for these purposes (Yahoo, Hotmail, Gmail, etc.). It may appear, especially for small firms, that relying naively and entirely on such platforms is a good idea because the corporations behind them also offer a variety of additional services that are tightly integrated with one another and with email. When we consider that the integration (convergence) was carried out with Android, the most popular mobile operating system, the choice of one @gmail address is, at first glance, completely straight-thinking. In actuality, though, things are very different.

Challenges and Risks of Using Public Email Services

The technical ease of sending mass e-mails from the Gmail platform carries with it significant challenges and risks:

Selection of the Sender’s Username

It’s extremely possible that the intended sender (e-mail account user) name is already taken in the case of rudimentary and free use of the Gmail service or similar generic service. This practically means that you can forget freely choosing the domain extension (it will always be @gmail.com), but also you can forget completely freely choosing the primary part of the email address (username).

Most likely result in addresses like dentalpracticejohnson1@gmail.com, dentalpracticejohnson 2@gmail.com, etc., which, you’ll admit, don’t seem well visually either are outcomes of your attempts to create many e-mail accounts, so you’ll have to be inventive…

Entrusting the Contact List to Someone Else’s Platform

Employing the Gmail provider requires laying out sensitive information with a third party, putting the service’s privacy, security, and integrity at risk. Unlike his, using third-party, i.e. email marketing services that include mailing list management and campaign creation, such as Benchmark, is quite all right.

Events Beyond Your Control

Although Google claims that its email service is available over 99% of the time, cases of system crashes, its unavailability, and emails that never reached the recipient aren’t uncommon and as a user, you have no influence on that.

You’re only one of the users on the platform and as such you depend on their professionalism and goodwill.

Issues Regarding Security

Hackers target public e-mail systems in particular because they can take control of a large number of accounts in one fell swoop and obtain access to a big amount of sensitive information stored in those accounts.

Data Privacy Issues

Despite the fact that each of these platforms has its own range of user agreements, monitoring mechanisms for protecting the privacy of supplied information and data play a special role, many of them haven’t proven to be special ‘champions’ in this area in recent years, and an additional level of caution in this regard is justified.

Recipient Trust – A Key Issue in Email Communication

The key point about choosing how to address your followers and clients via email is the issue of trust. Digital business experts point out that a domain name (and therefore email addresses) tailored to branding needs enhances credibility, builds a professional image, and positively impacts the overall brand. If, for example, you’re opening a dental practice, there’s a good chance that recipients would rather open an email from dr.john.johnson@dentalpracticejohnson.uk than dentalpracticejohnson1@yahoo.com.

Even though respectable entrepreneurs can use either address, a recent survey found that 79% of email users trust emails sent from a business address that includes the corporation’s domain name. The mentioned survey also pointed out that 72% of the respondents are more inclined to react to a mail from a branded business e-mail address than to one sent from a generic platform.

If the entire email service is under your direct control, you can easily develop marketing strategies and actions that include cross-branding – the contact email address on the brochure or flyer is in itself for promotion purposes, and in the case of using a public Internet service, it’s realistic to promote this service more than your firm.

When selecting a domain name, extra consideration should be given to the entire business segment that depends on email communication. In addition to standing the test of time and being used more than ever before, the thoughtful use of email will also serve as a method for building your web presence and the online identity of your business.

Business Communication – What Is Business Communication?

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What do companies expect from their employees? What do they want and expect from them about communication? Easy, they can communicate in person, writing, and orally with colleagues, clients, other organizations, and the general public.

And we ask ourselves, what makes business communication so important? The answer is simple: business communication makes relationships with colleagues and partners effective and helps you create a better strategy.

It contributes to the emergence of more innovative projects, influences decisions, and makes your proposals are better accepted. It also helps employees improve and manage their working relationships with clients and resolve conflicts more effectively.

Good communication helps you have more opportunities. Therefore, in this object, we will teach you the main points you should know to improve your communication in any situation, as well as strategies that will help you increase your effectiveness in different areas.

Business Communication

We communicate in different ways throughout the day. There are many ways to do it. Business communication is defined as the spoken or written way of interacting between the people who make up the company and is classified as internal communication and external communication.

The internal communication takes place within organizations, and flows in different directions, flows down (to the staff), upward (toward managers, movement), and horizontally (between manager-manager, staff-staff, etc.).

The downward flow of communication occurs when management provides information, gives instructions, requests feedback, and generally supports and motivates employees. It also flows upward as employees offer feedback and input, report on their activities, and request support.

Finally it flows horizontally through the organization to facilitate the exchange of information between departments and support the coordination of the work carried out by interdepartmental teams.

Commercial and external communication includes interactions between organizations and the external environment. For example, an organization may communicate with public members, such as current and potential customers, and with other organizations, such as suppliers, government offices, and the media.

Business communication can take the form of oral interaction through conversations and meetings, whether in person, online, or over the phone, through written documents such as emails, marketing materials, website, and social media posts, blogs, reports, and proposals.

Fundamental Principles In Business Communication

Any form of communication requires interacting with another person or group of people to convey a message.

It helps to imagine the communication exchange of messages between a sender and a receiver through a medium or channel of communication.

The sender encodes a message through sounds, written words, images, videos, spoken language, or body languages, such as signs, facial expressions, and tone of voice. The message then reaches the receiver, the audience, which decodes and can decide to respond or not.

However, this transmission of messages is not always straightforward. While the receiver hears or sees the news. And also, a series of problems that act as “noise” can limit their ability to understand or assimilate it.

These problems include how the message is expressed, issues with the technology used, the receiver’s inability to process the news. And a lack of common ground (such as cultural factors such as values, beliefs, and language) between the sender.

And the receiver. In some cases, when a common background is not shared, the people involved must work hard to build mutual understanding and therefore exchange various messages or use a variety of different media.

Fundamental Principles Of Business Communication

The following fundamental principles of business communication will help you get a message across to your recipient:

Understand your audience

It is essential to appreciate and be aware of your audience, the people with whom you communicate. You must adapt the content and the mode of communication to the characteristics of the audience.

These include your interests and beliefs, backgrounds, roles, and personalities. In companies and organizations, you must analyze the sector, the products, and even their competition. Thorough research is essential to understand your needs.

Therefore it is essential to make thoroughly before communicating with people you just met who may be from a different context. It will help you achieve your current goal and build or improve your business relationships.

 

Digital Influencer – What is a Digital Influencer?

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First of all, we need to elucidate the term “influencer”. The English word refers to a person who has the power to influence people, that is, a person who has the ability to provoke reactions or form opinions. Digital influencer do all of this, but it’s done on the internet.

So, it can be said that influencers can help sell products or promote business/services. Because if influencers tell their contacts they know and approve your product, your leads and sales will increase.

How to be an Influencer on the Internet? 5 Steps To Building An Audience

For sure there is no formula to become an influencer, but what we can teach you are the steps that each and every one of them had to follow to start building an audience on digital channels.

If this interests you, keep reading!

1. Have a Presence in the Social Networks of the Moment

The first thing you should do is identify the best social network according to the content you want to offer to the public. For example, if you are a photographer or plastic artist, it is best to use Instagram or Facebook, where images predominate.

If you are more of news, interesting facts, articles and derivatives, Twitter and LinkedIn are the appropriate ones. However, it is not enough that you have a profile in each one and dedicate time to each one according to its importance to you.

2. Be Very Active

Now, you already have a presence, it is time to interact. To begin with, it is highly recommended to participate in the debates that arise within these platforms , of course, on issues that have to do with your materials.

In turn, dialogue with the audience you are acquiring. Ask questions, surveys, ask for their opinions about your content, run contests, among others.

3. Build Relationships With Other Influencers

In all of them there is the possibility of sending direct and private messages, take advantage of this!

Present yourself, say who you are, what you do and why you think this person has an interesting profile for your tastes.

4. Have a Website of your Brand

In this era, if you don’t have your own website, you don’t exist.

Try to make your website as professional as possible, share materials in this way, explain who you are and why you add value to the market , be creative!

Remember, no one sees themselves as an authority if what they have is a Facebook Fan Page.

5. Focus on Giving

Last, perhaps most important: always provide more value than you receive.

Create valuable content, spread it with a lot of motivation and keep doing it forever.

It is done! These are the fundamental steps you must follow to become an influencer. But it is worth clarifying again that it is not a recipe, you have to innovate and use all the resources you have at hand to become one of the best.

How much does a Digital Influencer Earn?

Let’s see, we know you want to get to this part. How much does one of these professionals earn?

There is really no official table or an estimated rate to calculate the commissions that influencers have, but there are generic numbers according to the platform they use, which can give you an idea.

Youtube

According to your level of followers on the network, YouTube can pay you from US $ 0.04 to US $ 0.15 for each view, after exceeding 10,000 views.

So, a person who has between 5 and 7 million subscribers to his channel can receive up to US $ 300 thousand per campaign. An impressive figure, right?

Instagram

Here what counts are the impressions. Where the value for each one increases according to the level of popularity of the influencer.

It is estimated that a person with 100,000 followers on the network can charge from 500 to 800 US $ to promote a product or service.

But personalities of music, fashion or entertainment, get to charge up to US $ 400 thousand for a single photo.

Facebook

According to numbers obtained in a survey conducted by the Martech Series, 90% of micro influencers within Facebook charge less than US $ 250 for a publication.

Twitter

On Twitter, 83% of them rate their sponsored posts at less than $ 150.

Drones – The Worlds Best Drones of 2021

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Choosing The Best Drone The Easy Way

Although currently, drones continue to have a more professional than jovial function, but there are more and more fans of flying these unmanned aerial vehicle systems to enjoy their leisure time, take pictures, or even compete.

The truth is that its popularity is increasing, and in the market, we can find drones of many sizes, with very different functionalities and weights.

For that reason, if you are annoying to find the best drone on the market, you have come to the right place.

If you are looking for a drone that adapts to the use you want to give it and you want to see all the details, images, and reviews about it, we offer you complete reviews of the best in this type of device.

On this sheet, you will find a full list of the most valued drones of the year 2021 and more related articles so that you can choose the one that best suits your specific needs and tastes.

Current Legislation Regarding Drones

At the beginning of this year, the new European regulation (2020/1058) regulating the use of crewless spacecraft came into force, including drones used for photography and video and maintaining the premise that it is only possible to fly a drone within authorized and restriction-free zones. Still, it establishes a new category system and the requirements that are necessary to fly drones legally.

Therefore, we must be very attentive and know first-hand the possible restrictions or details of the legislation.

UAS Drone Pilot License

In 2021, the Official Drone Pilot License is applicable for Security Forces and Bodies (FCS); While, for the rest of the people, in the case of drones from 250 grams, the certificate that proves a minimum of knowledge is mandatory and that allows the flight in the different established categories.

According to this: to pilot drones in the open category of the new UAS Regulation, it is mandatory to pass the AESA exam, Level 1 or Level 2, depending on the risk of the operation.

And to fly in a specific category, the AESA Level 3 exam.

Necessary Requirements to Fly a Drone

Professional Use

To be able to make professional use of the drone in, you need:

  • AESA operational certification.
  • Drone pilot license (theoretical and practical exam)
  • Driver title suitable to handle the model in question.
  • Liability insurance.
  • Medical certificate.

Domestic use

To be able to make domestic use of the drone, you need:

  • Maintain a minimum flight distance from airports of 8 kilometers.
  • Respect the limitations of controlled airspaces
  • Do not exceed 120 meters in height at ground level.
  • Before the night, the flight was prohibited. However, the new legislation allows it, although the flight should not go above 50 meters in height at night.
  • Flights will take place within the visual range of the user.
  • For 250-gram drones, flights are allowed at the height of no more than 20 meters and a safe distance from the buildings.
  • Liability insurance is not mandatory for drones under 250 grams for recreational purposes.
  • Respect the areas of controlled or restricted flight.

Drones less than 250 gr

  • It is allowed to use the drone in urban areas, crowds of people, or buildings, but less than 20 meters high from the ground.
  • It is forbidden to fly in National Parks, wildlife conservation areas, Biosphere Reserves, and other protected natural spaces.
  • Flying is not allowed within an 8 km radius of any airport, airfield, or other controlled airspaces.
  • If the drone has a camera, the Data Protection Law and the Right to Honor and Privacy must comply.

Use Of Drones And Data Protection

The requirements that must be met concerning the Data Protection law are:

  • Inform before recording anyone and respect privacy.
  • Avoid sharing images that may have unfair or harmful consequences for people’s privacy.

Two Examples

The Best Cheap Drones

1.     Tomzon D25 RC, the camera drone for beginners,

This drone is perfect for getting started in the world of drones and comes with a built-in 4K camera with light positioning. You can take pictures by hand gestures. It has a route flight option, 3D flips, MV mode, and 2 Batteries. The flight time is approximately 24 minutes. Check all the functionalities and technical details here to see if it is the drone you would like to buy to start this fun hobby.

Information And Technical Data

  • 4K camera: 4K super HD camera with a maximum resolution of 4096 x 2160P. Filter photos and music on videos to create your MV in the application.
  • Dual cameras, optical flow: The functions of the optical flow and altitude hold mode allow the flight to be more stable and prevent the drone from rocking when it is hovering in the air.
  • Taking photos with hand gesture: Use a hand gesture “Victory” sign to take a picture and face the palm of your hand or facing the front camera to record a video.
  • The application supports screen divisions and “picture in picture” modes.
  • Available: low and high speeds.
  • Trajectory flight mode: This allows the drone to follow the route that you draw on the map screen of the application.
  • 3D flip function: add more fun when flying.
  • Dual Batteries: With two batteries, it provides a total flight time of 24 minutes.

2.     Yuneec – Mantis Q, The Portable And Foldable Drone With High-End Features

This drone has a portable design. It comes equipped with a 4K video camera at 30 frames per second and intelligent flight functions. You can drive around a point of interest, return home automatically using GPS and GLONASS, and have voice commands. Its remote control is simple and has a smartphone dock. Check here all its technical details and decide if it is the drone you want to buy.

Information and technical data

  • Travel drone: foldable.
  • Flight time: up to 33 minutes.
  • Up to 72 km / h (in Sport mode)
  • Includes photography bag + 3 batteries.
  • Voice control.
  • Flight modes: Journey, Point of Interest, Return Home.
  • Visual tracking.
  • Connection with social networks.
  • GPS or indoor positioning.
  • Quiet and energy-efficient design.
  • Flight controller based on PX4.
  • Weight: 500 gr

Also Read : Best Day And Time To Look For Work

Pros and Cons of Startup Business Loans

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Do you have a brilliant business idea with no money to implement it or scale it? If yes, you aren’t alone. For many entrepreneurs, getting funding is a significant challenge. If you’re struggling to get financing for your startup, a startup business loan can come in handy.

But what exactly is a startup business loan, and is it suitable for you? In this post, we’ll explore the pros and cons of startup business loans so that you can determine whether they’re right for your business.

What Is a Startup Business Loan?

A startup business loan is a business loan that can help you launch your business. It can help you finance the initial costs to start your business and go towards things like equipment, inventory, supplies, working capital, and office space.

Pros and Cons of Startup Business Loans

While a startup business loan can help you get your business off the ground, it may not be viable for you. Here are some pros and cons to bear in mind when considering whether to get a startup business loan.

Pros

You’ll Acquire Funds to Launch Your Business

Starting a startup often comes at a hefty cost. A startup business loan can provide you with the working capital required to launch your business. It can prove particularly useful if your business needs a huge initial investment to purchase specialized equipment or develop a unique product that’s capital intensive.

You’ll Maintain Control Over Your Business

If you’ve been thinking about approaching investors to obtain funding, applying for a startup loan may be a better alternative. When you launch your business using a startup business loan, you won’t have to give up any equity in your company. That means you’ll retain complete business ownership. If you’re not ready to cede power or equity to investors, a startup business loan may be right for you.

You Can Build Business Credit

As your business expands, you’ll need an influx of cash to expand your operations, hire more employees, purchase more inventory, and more. When you use a startup loan to fund these activities and settle the loan on time, you can improve your business credit score.

A good credit score is integral to the growth of your business. With a good credit history, you’ll be more likely to get approved for higher loans with favorable terms.

Cons

Obtaining Funding Can Prove Difficult

Getting a startup business loan isn’t easy. Many lenders may be reluctant to provide you with funding unless you have an excellent personal credit score and an established business.

You’ll Have Less Cash to Plough Back

You’ll eventually need to settle the startup loan. As you repay the loan, you’ll be left with little cash to reinvest back into the business. This can hamper your startup’s growth, especially in its early days.

Your Personal Credit Score Could Be Affected

A startup loan won’t protect your personal funds. In case you default on the loan, the lender can come after your personal finances. This can ruin your credit score.

A startup loan can be an excellent way to get your business off the ground and take it to the next level. If you’ve weighed the pros and cons and decided that a startup loan is suitable for you, according to Lantern by SoFi, here are the documents you’ll require when applying for the loan:

  • Bank statements
  • Tax returns
  • Revenue statements
  • Business legal documents
  • Personal identification documents
  • Business plan
  • Accounts receivable and payable

While the procedure on how to apply for a business loan varies from lender to lender, these are the documents most lenders will require. According to the experts at Lantern by SoFi, “Once you’ve done it, expect to wait between 24 hours and six months. It all depends on the loan type you chose. While the long wait for an SBA loan may seem like a deterrent, some feel that the generous terms and low-interest rates for small business owners with a good credit history make this one worth the wait.”

What did you say Is Brand Management And How Is It Used?

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A strong make is one of the most valuable assets for businesses of all sizes and in all industries. To guide marketing strategy, improve brand positioning and control the perceived quality of a brand image, effective brand management is essential.

Your product is more than your product or service. You have a reach and a personality that takes your core business values and uses them to build relationships.

It is your brand image that sets you apart from your competition. This means that it is essential that you can use strategic brand management to create a better performing brand and a better business model that enjoys immediate brand recognition. But what is brand management and how are you using it in your target market?

What is Brand Management? Basic Concepts

Effective brand management offers an increase in the perceived value of your product or service. It is a way of including the product or service in the general perception of the value of your business. Brand faithfulness is one of the most useful goals to target in business, and more strategic brand management will mean that you will develop a brand association with whatever you sell. Today’s consumers have many options when it comes to purchasing a product or service. And that means you need to take control over how they perceive your business. When purchase options can happen quickly, brand awareness and brand loyalty can make the difference between a sale and losing out to the competition.

Managing A Brand In A Target Market

There are three chief issues to consider when it comes to implementing a strategic brand use a management tool system. These can often be difficult to develop and manage. Which is why it is increasingly common to use an established and experienced brand agency to develop a brand identity or to guide a brand strategy. The three factors to consider are:

  • The brand : this will mean the full development of a brand identity, with established brand guidelines and a clear mission statement for your brand.
  • The target market : You will need to establish a good relationship with your target market. If you don’t, the result will be a lower sales figure. A lower likelihood of customer retention, and growth that slows or stops altogether. Customer research is vital.
  • Business Goals : From more sales to taking over your industry’s voice engagement, the goals you’ve prioritized will significantly facilitate a more strategic brand management process.

What Is Brand Organization Used for?

Brand organization often feels like something intangible to those with little experience in it. While a company’s assets, such as products, technology, and employees. Are decidedly tangible, a ‘brand’ can seem out of reach and difficult to define. That’s where your brand guidelines come into play. They are a critical component of real brand management because they will ensure that everyone on your team has no doubts about the basics of branding. From the tone of voice to use online. The logos used, to the color palettes that represent your brand’s personality, consistency is key.That’s where brand management comes in. Effective brand management means aligning all of those assets into a seamless experience for a target market. Your employees, and your suppliers.

What is Brand Management: Best Practices

Digital assets can be incredibly difficult to control. Documents can be scattered throughout an organization at various stages of development. Outdated forms and marketing materials can still be used in physical stores. There is a reason why brands without effective brand management tend to be slower and more chaotic. Effective brand organization means taking the following steps:

  • Brand audit : this will mean developing an understanding of all marketing assets, understanding the business needs, its objectives, and the existing touch points for the target market. The objective of the audit will be to identify inconsistencies and misalignment. A strong brand audit will measure the value and worth of the brand and develop a benchmark position of the brand.
  • Brand guidelines : The next step is to establish a brand guidelines document. This will make even an already strong brand even stronger. The goal of the guidelines will be to create consistency across the business so that the finance team doesn’t send invoices with outdated logos or the marketing team doesn’t use decade-old brochures. The brand guidelines will be a mission statement that will guide the growth of the brand and help improve brand awareness.
  • Employee training – Once the brand guidelines document is complete, all team members should have access to it. Even freelancers working remotely should be able to read a copy of your brand guidelines to make it easier for them to avoid mistakes. It only takes one team member to alter a client’s brand, so internal alignment is vital.

Also Read : The 7 Most Common Leadership Types (And How To Find Your Own)

What is Robotic Introduction, Definition – And More

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 What is Robotics, and what is it used for?

For decades, robotic have remained inserted into different areas of our culture and our society. We’ve seen them in theaters, in epic robot movies like Terminator, Yo Robot, and of course, Transformers, which, with Mazinger Z, were legendary Japanese robot cartoons that were with us in our childhood. The past was fiction, and in the present, we are surrounded by different types of robots which provide us with an exciting future.

The introduction of robots into virtually all areas of society is progressing rapidly. A select group of countries is leading the installation of robots worldwide, including the United States, China, Japan, South Korea, and Germany.

Their main goal is to reduce production costs. Although until a few years ago, we only saw them in the industrial sector automating tasks. We also appreciate robots in hotels, bars, restaurants: banks, medical consultations, police, or natural disasters.

Introduction to what Robotics is

Before going deeper into more technical information from Revista de Robots, we want to resolve the meaning of some questions that are not so simple for the general public, such as:

of robotics and meaning of robot

What is a Robot for today?

The origin and linguistic of the robot name.

The story of the first robots

The technology used for its operation

Existing robot models and types

Where robotics remains used today and examples

Definition of Robotics

We can define the sense of robotics as a science that brings together numerous branches of technological disciplines to design robotic machines capable of performing automated tasks or simulating human or animal behavior, depending on the capacity of their software.

Definition of What a Robot is

We define what a robot is as an automaton entity composed of artificial mechanics and an electromechanical system. It remained created from the research of science and technology. A robot differs from a bot in that it is made up of physical and tangible mechanisms, while the bot remains host in software within a virtual system locate in the cloud.

Three Technologies that Improve Productivity

If you are curious to dive into Industry 4.0, we offer three technologies that help companies be more efficient in their production processes.

Six examples of collaborative robots in operation

What is robotic engineering, and what is mechatronics?

Mechatronics engineering remains used to design a robot, which remains made up of various sciences, such as mechanics, electronics, control, computing, and computing. These specialisms make up robotic or mechatronic engineering. Which must remain added to other branches such as algebra, automata, or state machines.

These fundamentals are associate in parallel with other scientific branches such as Artificial Intelligence or Imitation Vision.

History of Robots and Source the First Automata

If we summarize the origin and history of robots, the first attempts to represent man by machines can remain found in ancient Greece. At that time, the first robots were call automata, made by Garza de Alejandría in 85 BC. vs.

Among the old robots of the last century. We must remember the Elektro robot presented in 1937. Also known as “the first robot in history.” It was a 2m tall, 120kg humanoid robot that could walk and speak 700 words.

The first robot in history is the Elektro humanoid robot, which is consider the oldest robot and the first robot. It is perfect for learning the history of robots and where the word robot comes from.

Who Invented Industrial Robotics?

The creator of the first industrial robot was George Charles Devol, and as such. The stands out as the inventor of robotics and the creator of the first robots. Born in Kentucky in 1912.

What is Customer Relationship Management (CRM) 2023?

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Good customer relationship management means constantly striving to satisfy them, making the most of the information you have about them. This is the key to success, either for the development of your business volume or your client portfolio.

If you wonder what the customer relationship is and how to manage it effectively, you’re in luck: we found out all about it in this article! Also, what is a CRM and what is it for.

What is Customer Relationship Management?

Customer association management is a strategy that aims to:

  • Identify to potential customers ,
  • attract customers,
  • satisfy and retain customers.

Combined with marketing techniques and tools, it becomes a true relational strategy , in which the product is no longer the center of attention, but the customer.

The relationship with the customer takes place at any time in its life cycle , from acquisition to loyalty, and from any department that has contact with it. Therefore, it is not just a task for sales teams.

Customer relationship management is also known as CRM ( Customer Relationship Management ).

The monday crm reviews Manager is the professional profile in charge of managing customer relationships.

The Best Customer Relationship Management (CRM) Software of 2023

  • HubSpot CRM
  • Insightly
  • ZendeskFr
  • eshsales CRM
  • NetSuite CRM
  • Quickbase
  • Sage CRM
  • Zoho CRM
  • Salesforce CRM
  • Keap CRM
  • onday Sales CRM
  • PipeDrive
  • garCRM

Why are Customer Relationships Important?

Customers are the most important part of an organization; Without them, profitability is impossible and the company is doomed to die. Therefore, managing relationships with them should be a priority objective for all businesses.

  • From a sales point of view , an organized management of customer relationships is essential to detect sales opportunities and be able to reach them at the right time.
  • frm a marketing point of view , a good relationship with the customer allows us to know their behavior and identify their wishes and needs.
  • From the point of opinion of customer service , it allows to improve the customer experience and, therefore, to have more sales and loyalty possibilities.

Customer Relationship Management Plan

Arrived here, it is time to know some tactics and strategies to improve the relationship and customer satisfaction.

1. Meet the Customer

Take an interest in your audience before trying to sell them anything:

  • What do you need?
  • What are you interested in?
  • How is?

This approach is the first step towards a lasting relationship with the client.

The knowledge of the clients implies the segmentation of your prospects and real clients in a database fed and updated regularly.

2. Personalize Your Interactions

It is important to personalize exchanges with the customer, sending them the right messages at the right time, and following the key moments of their journey ( customer journey ).

Increase interactions with customers, sending them content that interests them so that they remember you.

3. Actively Listen

Listening to the user through a multichannel customer service , especially in after-sales service, is essential to collect their opinions and continually improve your offer.

4. Do a Constant Follow-Up

Follow up with the customer and encourage them to participate in your community: encourage interactions and reward your most active members, especially your ambassadors on social media or on consumer review platforms.

Also respond to those who express dissatisfaction , this shows your good faith and commitment to the relationship with the client, in any circumstance.

5. Highlight Your Added Value

The value proposition is fundamental: the customer is looking for something more than the purchase of a product or service, they are looking for an experience . You have to differentiate yourself from the rivalry to maintain the interest of your customers.

Offer them quality content : for example, a tutorial after buying a piece of furniture to show them how to assemble it correctly. In this way, your relationship continues after the purchase and you can offer real added value. The important thing is to emphasize that you are still there to contribute things!

4 Tools for a CRM Strategy

You know the importance of customer relationship management, but how to carry it out efficiently? There are different cutting-edge tools designed to carry out your CRM strategy.

1. CRM Software

A CRM software allows you to centralize all the data of your client portfolio in the same place:

  • Your contact details ,
  • your sociodemographic profile ,
  • If preferences ,
  • your history (purchases, interactions),
  • their behavior , etc.

It is the memory of your relationship with the client . When it’s collaborative and hosted in the cloud, it enables customer relationship management, whether you’re in or out of the company.

2. Marketing Automation

Associated with CRM, a marketing automation tool allows you to send targeted and personalized marketing campaigns, according to the scenarios you define in advance. For example, sending a welcome email.

Both the complete software and the CRM module help in the processes of:

  • The conversion of prospects into customers,
  • the personalization of exchanges,
  • and maintaining relationships.

3. Customer Service Software

The software client care is designed to listen and understand the needs of the customer, especially for problem solving. This can be used at any point in the sales process:

  • Before the purchase, provide information to the customer through an FAQ or a chatbot;
  • After the purchase , it offers a quality after-sales service to manage complaints and not lose the customer, regardless of the communication channel you use (social networks, contact form on the website, telephone).

4. Survey Software

The survey tool not only allows you to collect the opinions of your customers to refine your offer and show that you listen to them, it also allows you to obtain more information about them.